Dimensions of Quality in Health Care Facilities: A Simple Review Article
Hamed Salem S. Albalwei
Maternal and Child Health Center, Tabuk, Saudi Arabia.
Fayez Muawwadh Albalawi
Department of Academic Affairs and Training, Tabuk, Saudi Arabia.
*Author to whom correspondence should be addressed.
Abstract
The quality of medical care is human right . Higher quality health care enhances customer (totology), employee and supplier satisfaction and improves organizational performance. Improving the quality of medical services reduces costs, increases productivity, and enables customers to use better services. This improves the performance of the organization and enables long-term collaboration between employees and suppliers. The Joint Commission on Accreditation of Healthcare Organizations identified core dimensions of quality care that can be used to assess the quality of care in any health-care environment. The SERVQUAL model can be used to measure the impact of the quality dimension on customer satisfaction.
Keywords: Quality dimensions, healthcare services, quality management, customers of health care