Satisfaction with Quality of Health Care among Teaching Hospitals in Kathmandu, Nepal
Bhim Bahadur Chand *
Department of Hospital Administration, Kathmandu Medical College, Sinamangal, Kathmandu, Nepal and Department of Hospital Management, Sai Nath University, Jharkhand, India
Shyam Bahadur Katuwal
Department of Management, Tribhuvan University, Kathmandu, Nepal
Ramanand Pandit
OPJS University, Churu, Rajasthan, India
Ashok Pandey
Child Sight Foundation Global, Banani, Dhaka, Bangladesh and Public Health Research Society Nepal, Kathmandu, Nepal
*Author to whom correspondence should be addressed.
Abstract
Aims: Patient satisfaction is an important indicator of healthcare quality and effectiveness of healthcare delivery and quality of medical care. Patients ‘perceptions about health services seem to have been largely ignored and it has been a subject of great interest to any health care organizations. The overall objective was to assess the satisfaction with the quality of health care among teaching hospitals in Kathmandu, Nepal.
Study Design: A cross-sectional descriptive study was in Kathmandu, Nepal to assess the satisfaction with the quality of health care.
Place and Duration of Study and Sample: The study site was Kathmandu medical college teaching hospital (KMC) and Kist medical college teaching hospital (KIST). Total 212 respondents were selected using simple random sampling technique from October 2016 to March 2017.
Results: Three-fourth (74.6%) of the respondents were satisfied with the services provided by both hospitals. Less than 10% of the respondents reported that they were not satisfied with the treatment. 43.9% of the respondents mentioned that they were completely satisfied with the treatment provided by hospitals.
Conclusion: All the patient’s from both hospitals were satisfied on average; still, there is room for quality improvements for the satisfaction of the services. It is recommended that healthcare service providers continually capture, measure and evaluate patient satisfaction.
Keywords: Healthcare, hospital, management, patient perception, patient satisfaction