Assessment Patients’ Satisfaction Related on Quality of Care: A Cross-sectional Descriptive Study
Mohammad Reza Heidari *
Faculty of Midwifery and Nursing, Shahed University, Tehran, Iran
Hossein Asgar Pour
Department of Surgical Nursing, Faculty of Nursing, Adnan Menderes University, P.O.Box 09100, Aydın, Turkey
Reza Norouzzadeh
Faculty of Midwifery and Nursing, Shahed University, Tehran, Iran
Ezgi Temel
Department of Surgical Nursing, Faculty of Nursing, Adnan Menderes University, P.O.Box 09100, Aydın, Turkey
Büşra Şahin
Department of Surgical Nursing, Faculty of Nursing, Adnan Menderes University, P.O.Box 09100, Aydın, Turkey
*Author to whom correspondence should be addressed.
Abstract
Patient satisfaction has become increasingly popular and assessment of patient satisfaction is an important tool for monitoring the quality of care in hospitals. The aim of this study was to assess patients satisfaction related to quality of care and factors affecting this. This cross-sectional descriptive study was conducted at a university hospital in Tehran, Iran. In this study, 500 patients were randomly selected and their satisfaction was measured by a standardized questionnaire. Data collection was done during four months period before the discharge process. The study results showed that there was a directly relatiopship betwwen nurses caring and the patients’ satisfaction. The most satisfaction reported was regular health checks by nurses at day shift (4.69±0.67) and the least satisfaction was related to hospital payment (1.20±0.16), respectively. There was a significant correlation with overall satisfaction between insurance status and marital status (P<0.05). The results indicate that periodic patient satisfaction survey should be institutionalized to provide feedback for continuous quality improvement.
Keywords: Satisfaction, nursing care, health services