Determinants of Patient Satisfaction in Somali Public Hospitals: A Narrative Review
Omar Hussein Karie *
Jomo Kenyatta University of Agriculture and Technology (Jkuat), Kenya.
Mohamud Abdi Eid
Open University, (OUM), Malaysia.
Bashir Abdi Mohamed
University of Somalia (UNISO), Somalia and Mogadishu University (MU), Somalia.
*Author to whom correspondence should be addressed.
Abstract
Patient satisfaction is a crucial aspect of healthcare quality and plays a significant role in evaluating the effectiveness of public hospitals. The main purpose of the study was to investigate the factors that affect patients’ satisfaction in public hospitals in Somalia. Physical facilities, doctor-patient interaction, pharmacy services and Laboratory services are the factors that affect patients’ satisfaction with healthcare services in public hospitals in Somalia and these factors were investigated as specific objectives of the study. The study used Google Scholar search engine to review the literature related to the factors that affect patients’ satisfaction with healthcare services in public hospitals in Somalia. The study found in the literature review in Somalia that Physical facilities, doctor-patient interaction, pharmacy services and Laboratory services are weak in Somalia. The study concluded the level of medical care provided, including accuracy of diagnosis, effectiveness of treatment, overall competence of healthcare professionals, physical facilities, doctor-patient interaction, pharmacy services and quick Laboratory services can significantly impact patients' satisfaction in public hospitals. The study recommended that special consideration should be given to Physical facilities, doctor-patient interaction, pharmacy services and Laboratory examination result.
Keywords: Patient satisfaction, healthcare services, public hospitals, pharmacy services, laboratory services